![]() "I love to find added value, to find efficiencies and how to make processes more effective, how to reduce alienation in functional areas, to identify training needs, to increase customer satisfaction – who wouldn’t? I need a special kind of checklist for that, one that allows me to fully explore a process or processes and identify all the areas of conformance I can and all the areas of improvement I can." It’s like having a child’s kaleidoscope – you get different pictures of what is actually happening, and it’s a new adventure each time it changes. ![]() One of the many things I love about auditing is that ability to change the objective, the criteria and/or the scope. ![]() My problem is that so many checklists that I have seen being used are the master rather than the servant of the auditor. If you look up the definition of checklist, and I use Merriam Webster, to check such things, it tells me that a checklist is “a list of things to be checked or done”. ![]() As an auditor of ISO standards, and one who trains fledgling auditors, I am well aware of the appeal of an audit checklist it is the comfort blanket of auditors, but is it useful? ![]()
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December 2022
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